May 2018 to Jun 2020 - PROGRAMME / PORTFOLIO MANAGER, Department for Health & Social Care
Responsible for all aspects of programme management, including 10 projects teams, 80+ resources
• Key role in managing a 4-year project to transform NHS Supply Chain, with goal of saving £600m p.a.
• End-to-end programme leadership, including planning, scope, resources, budgeting, risk & reporting
• Built strong stakeholder relationships, managing project portfolio lifecycle and establishing priorities
• Creation of NHS Supply Chain organisation, transferring £2.2 billion worth of assets and services
• Developed benefits definitions, benefits maps, and qualified metrics to measure full benefits realisation
• Successfully managed challenges, including ministerial delays in business cases and EU Brexit plans
• Recognised for success, programme won ‘Best Commercial Project’ at GCF Leadership Conference
• Delivery of the project ahead of schedule in terms of the benefits set out in the original business case
• Led Programme Closeout activities, fully responsible for a £10m+ Technology Transformation Portfolio
• Key role in implementing technology solutions to respond to Covid-19 pandemic
Jul 2017 to Apr 2018 - SOLUTION MANAGER, Department for Education
Responsible for developing the overall structure for solution requirements for a suite of new systems
• Appointed to design & implement functional/non-functional solutions for a suite of back-office services
• Produced drafts of functional requirements for back-office services based on a range of input sources
• Captured key system requirements using techniques such as interviews, workshops, and focus groups
• Engaged senior stakeholders through a range of workshops to validate & refine business requirements
• Developed prototypes and field research to identify and classify business requirements & process flow
• Led the functional fit assessment of an in-house system as a strategic solution based on requirements
• Created integrated solutions, combining systems/process development, service support, & user training
Sep 2016 to May 2017 - SENIOR SOLUTION LEAD, Heathrow Airports Ltd
Responsible for simultaneous delivery of two projects to provide modern ‘fit-for-purpose’ solutions
• Appointed to Senior Leadership role, managing two projects to improve Heathrow airport infrastructure
• Controlled £3m+ budget to give 450 engineers mobile access to Enterprise Management Asset system
• Managed £½m budget for project to upgrade Heathrow’s aging suite of Programme Control software
• Utilised both cloud-based and on-premise components, increasing effectiveness and delivering value
• Established technical assurance, ensuring the proposed solutions aligned with business requirements
• Partnered with the procurement department and legal team to support contract negotiation & finance
• Established and embedded governance forums to agree & define programme prioritisation and scope
Feb 2014 to Feb 2016 - PROJECT DIRECTOR – ONLINE FREE EARLY EDUCATION, Department for Education
Responsible for leading the design, build, and application for an enhanced Eligibility Checking System
• Appointed to lead project, engaging multiple stakeholders (HMRC, DoE, Capgemini, Local Authorities)
• Implemented enhancements quickly, coinciding with enabling of legislation that received Royal Assent
• Directed local authority teams, realising Governmental target: 40% of 2-yr olds receiving free education
• Extended original project to Early Years Pupil Premium, allowing system to support Universal Credit
• Validated key business requirements, working with DWP to specify the technical design and solution
• Oversaw Capgemini for solution development and the DfE for communications plan implementation
• Carefully coordinated diverse stakeholders, negotiating complex sensitivities & managing expectations
• Transformed a paper-based process into seamless online system, transforming outcomes for millions
Nov 2013 to Feb 2014 - PORTFOLIO & PROGRAMME CONSULTANT, Confidential Intelligence & Security Client
Responsible for providing multi-disciplinary consultancy support, defining the full project portfolio
• Appointed to identify investment initiatives to pursue throughout the Spending Review period & beyond
• Managed highly-sensitive intervention with senior managers, agreeing action plan following overspend
• Developed action plan for financial settlement, managing associated reputation risk with stakeholders
• Captured and successfully agreed diverse stakeholder requirements for a new accommodation facility
• Worked closely with architectural design, building engineering and security to meet all requirements
Nov 2012 to Nov 2013 INFASTRUCTURE RENEWAL PROJECT MANAGER, Confidential Intelligence & Security Client
Responsible for all aspects of project management on a £8m+ programme of IT infrastructure renewal
• Appointed to deliver multiple software upgrades, including Windows XP to 7 and Office 2003 to 2010
• Deployed Citrix thin-client technology, migrating user accounts and simplifying messaging infrastructure
• Navigated a high-degree of complex bespoke components integrated in product-set on 6000+ desktops
• Built strong stakeholder relationships, engaging across business, operations, technology & compliance
• Managed all substantial teams - third-party, in-house, suppliers and contractors - for integrated delivery
Sep 2008 to Mar 2011 - PROJECT MANAGER – ONLINE FREE SCHOOLS MEALS, Department for Education
Responsible for leading a project to deliver online Eligibility Checking System for Free School Meals
• Appointed to revise the existing eligibility system, providing a seamless application process for parents
• Multi Award-winning project including GC Awards, Civil Service Awards, Local Government ICT Award
• Directed a mixed team of client, consultancy, & third-party software developers to validate requirements
• Managed the design, delivery, and test of the technical solution, establishing a governance framework
• Encouraged business transformation and take-up of the solution through skilled change-management
• Secured high-levels of engagement & commitment from a wide central Government stakeholder group
Apr 2005 to Feb 2009 - IT SERVICES OUTSOURCING & TECHNICAL REFRESH PROJECTS, Department for Communities & Local Government (DCLG)
Responsible for leading the successful delivery of ICT infrastructure services outsourcing projects
• Appointed to head-up the Technical Design Authority, including scope, objectives and success criteria
• Defined service requirements for IT service agreement, and technical evaluation of supplier proposals
• Managed differing relationships between Transport Department, DCLG & outsourcing service provider
• Parachuted-in as Project Assurance Manager to ensure project was on track and delivered on time
• Led a Project Audit Review when programme fell behind, presenting findings to senior stakeholders
Aug 2006 to Feb 2016 - MANAGING CONSULTANT, Atkins Limited
Responsible for provision of management consultancy, engaging in lead project & programme roles
• Appointed as a Managing Consultant & Senior Leader in Portfolio, Programme & Project Management
• Key role with the project management practice, including delivering consultancy training to Atkins staff
• End-to-end project and programme leadership, including programme planning, scope and budgeting
